Project Planner Pro deals with a wide range of queries related to project planning, land acquisition, and legalities. They use Deskhero's user groups feature to assign these queries to the appropriate teams. Deskhero's AI capabilities analyze these queries using OpenAI embeddings and suggest relevant responses, improving the efficiency of the support team.
The company also uses Deskhero's kanban board to visually track the status of each query. This helps in identifying bottlenecks and ensuring timely resolution of all queries.
Deskhero's AI capabilities also enhance the company's knowledge base. The AI can generate articles from word, powerpoint, and pdf files, and even scrape data from websites. This comprehensive knowledge base is then used to provide accurate responses to client queries.
Project Planner Pro also leverages Deskhero's custom email domains to provide a professional and consistent communication experience to their clients. The AI capabilities of Deskhero ensure that each email is crafted with the most relevant and accurate information.
With Deskhero, Project Planner Pro has been able to significantly improve their helpdesk services. The advanced AI capabilities have not only improved response times but also increased the accuracy and personalization of their support.
How does Deskhero's AI capabilities improve the efficiency of the support team?
Deskhero's AI analyzes incoming queries using OpenAI embeddings and suggests relevant responses based on previous tickets, knowledge base articles, and uploaded files. This reduces the time spent on crafting responses, thereby improving the efficiency of the support team.
How does Deskhero enhance the company's knowledge base?
Deskhero's AI can generate articles from word, powerpoint, and pdf files, and even scrape data from websites. This comprehensive knowledge base is then used to provide accurate responses to client queries.
How does Deskhero provide a professional and consistent communication experience?
Deskhero offers custom email domains that allow companies to provide a professional and consistent communication experience. The AI capabilities of Deskhero ensure that each email is crafted with the most relevant and accurate information.
* This article provides an example of how a fictive company in the Land acquisition and planning services for new projects industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
