Acquire & Plan receives a high volume of queries related to land acquisition, project planning, and legal procedures. They use Deskhero's ticket management system to efficiently handle these queries. Deskhero's AI capabilities analyze these queries using OpenAI embeddings and suggest relevant responses, reducing the time spent on crafting responses.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize queries. This ensures that urgent queries are addressed promptly, improving customer satisfaction.
Deskhero's AI capabilities also enhance the company's search functionality. By leveraging OpenAI embeddings, the search bar provides more accurate results, pulling information from the comprehensive knowledge base, previous queries, and even scraped website data.
Acquire & Plan also utilizes Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows for a unified view of customer interactions, enabling the support team to provide personalized and efficient service.
By using Deskhero, Acquire & Plan has seen significant improvements in their customer satisfaction. The advanced AI capabilities have not only reduced response times but also increased the accuracy and personalization of their support.
How does Deskhero's AI capabilities reduce the time spent on crafting responses?
Deskhero's AI analyzes the content of incoming queries using OpenAI embeddings and suggests relevant replies based on previous tickets, knowledge base articles, and uploaded files. This reduces the time spent on crafting responses.
How does Deskhero enhance the search functionality?
Deskhero's AI capabilities enhance the search functionality by providing more accurate results. It uses OpenAI embeddings to pull information from the comprehensive knowledge base, previous queries, and scraped website data.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows it to be integrated with existing systems. This enables a unified view of customer interactions and improves the efficiency of customer support.
* This article provides an example of how a fictive company in the Land acquisition and planning services for new projects industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
