Landmark Acquisitions receives numerous inquiries daily about land availability, project status, and legal procedures. They use Deskhero's ticket management system to efficiently organize these inquiries. The advanced AI capabilities of Deskhero analyze the content of these tickets using OpenAI embeddings, suggesting relevant replies from previous tickets, knowledge base articles, and uploaded files like policies or manuals.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets based on their urgency and relevance. This allows the support team to address critical issues promptly, improving customer satisfaction.
Deskhero's AI capabilities also enhance the company's search functionality. By leveraging OpenAI embeddings, the search bar provides more accurate results, pulling information from the comprehensive knowledge base, previous tickets, and even scraped website data.
Landmark Acquisitions also utilizes Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows for a unified view of customer interactions, enabling the support team to provide personalized and efficient service.
Through the use of Deskhero, Landmark Acquisitions has seen significant improvements in their customer support operations. The advanced AI capabilities have reduced response times, increased accuracy, and ultimately led to higher customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes the content of incoming tickets using OpenAI embeddings and suggests relevant replies based on previous tickets, knowledge base articles, and uploaded files. This reduces the time spent on crafting responses, thereby improving response times.
How does Deskhero enhance the search functionality?
Deskhero's AI capabilities enhance the search functionality by providing more accurate results. It uses OpenAI embeddings to pull information from the comprehensive knowledge base, previous tickets, and scraped website data.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows it to be integrated with existing systems. This enables a unified view of customer interactions and improves the efficiency of customer support.
* This article provides an example of how a fictive company in the Land acquisition and planning services for new projects industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
