LandClear Experts, a prominent land clearing service provider, was grappling with managing high volumes of customer tickets. They needed a solution that could help them handle tickets efficiently, provide quick and accurate responses, and improve overall customer satisfaction.
With Deskhero, LandClear was able to structure their data lists, manage tickets effectively using the Kanban board, and utilize custom fields and email domains. The platform's user groups feature allowed them to assign tickets to the right team, improving the resolution time.
The advanced AI capabilities of Deskhero were instrumental for LandClear. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, Deskhero was able to find relevant content and generate suggested replies. This significantly reduced the response time and improved the accuracy of the responses.
Furthermore, the AI-enhanced comprehensive search bar made it easier for the support team to find relevant information quickly. It also improved the user experience for customers using the self-service portal, as they could easily find answers to their queries in the knowledge base.
Overall, Deskhero's advanced AI capabilities have transformed LandClear's ticket management system, leading to increased efficiency, improved customer satisfaction, and reduced operational costs.
How did Deskhero improve LandClear's ticket management system?
Deskhero's advanced AI capabilities leveraged OpenAI Embeddings from various sources to find relevant content and generate suggested replies, significantly improving the efficiency of LandClear's ticket management system.
How did Deskhero enhance the search functionality for LandClear?
The AI-enhanced comprehensive search bar in Deskhero made it easier for both the support team and customers to find relevant information quickly, improving the overall user experience.
What are the overall benefits of using Deskhero for LandClear?
Deskhero has increased efficiency, improved customer satisfaction, and reduced operational costs for LandClear by streamlining their ticket management system.
* This article provides an example of how a fictive company in the Land Clearing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
