TimberTop Tree Removal deals with a large number of customer queries every day, from service requests to appointment confirmations. The high volume of tickets was challenging for the customer service team to handle. With Deskhero, the company has been able to efficiently manage tickets. The AI capabilities of Deskhero use OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to provide suggested replies, cutting down the time spent on each ticket.
The company also utilizes Deskhero's custom fields and structured data lists to classify and prioritize tickets. This feature, coupled with the AI's ability to suggest pertinent replies, has significantly shortened response times and boosted customer satisfaction.
TimberTop Tree Removal also takes advantage of Deskhero's knowledge base feature. The AI capabilities of the platform can generate articles from Word, PowerPoint, and PDF files, which are then made accessible to customers. This self-help option has decreased the number of basic inquiries, allowing the customer service team to concentrate on more complex issues.
The company's website is a rich source of information about its services. Deskhero's website scraping feature has been instrumental in extracting and organizing this data, making it readily available to the customer service team. The AI capabilities of Deskhero enhance search results, ensuring that the most relevant information is always within reach.
Finally, TimberTop Tree Removal uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration has further streamlined operations, making it simpler for the team to manage tickets and respond to customer inquiries.
How does Deskhero's AI capabilities enhance ticket management?
Deskhero's AI capabilities use OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to provide suggested replies. This cuts down the time spent on each ticket and improves response times.
How does Deskhero's knowledge base feature aid customer service?
Deskhero's knowledge base feature allows companies to generate articles from Word, PowerPoint, and PDF files. These articles are then made accessible to customers, providing a self-help option that decreases the number of basic inquiries.
How does Deskhero's website scraping feature function?
Deskhero's website scraping feature extracts and organizes data from a company's website. The AI capabilities of Deskhero enhance search results, ensuring that the most relevant information is always within reach.
* This article provides an example of how a fictive company in the Land Clearing & Tree Removal industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
