Landmark Builders receives numerous queries daily regarding project updates, property details, and construction timelines. Using Deskhero's ticket management feature, they are able to categorize and prioritize these requests effectively. The AI capabilities of Deskhero analyze the content of the tickets and suggest replies based on previous tickets and knowledge base articles, significantly reducing response times.
The company also utilizes Deskhero's custom fields and structured data lists to organize customer information and project details. This allows them to quickly access relevant data when addressing customer queries. The AI further enhances this by suggesting relevant data based on OpenAI Embeddings from the available information.
Landmark Builders maintains a comprehensive knowledge base using Deskhero. The platform's AI capabilities generate articles from various sources such as Word, PowerPoint, PDF files, and even scraped website data. This provides a rich resource for both the support team and the customers, improving the overall service quality.
Deskhero's advanced search bar, powered by AI, has been instrumental in helping the support team find the right information at the right time. The AI uses embeddings to enhance search results, making it easier to find relevant content.
Finally, Landmark Builders uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer-related data is centralized and easily accessible, further enhancing the efficiency of their customer support.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI analyzes the content of the tickets and suggests replies based on previous tickets and knowledge base articles. This not only speeds up the response time but also ensures consistency in the responses.
How does the AI enhance the search functionality in Deskhero?
The AI in Deskhero uses embeddings to enhance search results. This means it can understand the context of the search query and provide more relevant results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems. This ensures that all customer-related data is centralized and easily accessible.
* This article provides an example of how a fictive company in the Land Development & Construction of Buildings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
