UrbanPlan Inc. receives numerous queries daily from clients regarding the status of their infrastructure projects. The company uses Deskhero's ticket management feature to efficiently handle these requests. The AI capabilities of Deskhero analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies. This significantly reduces the time spent on crafting responses, thereby improving efficiency.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets based on their urgency and complexity. This ensures that high-priority issues are addressed promptly, enhancing customer satisfaction.
UrbanPlan Inc. utilizes Deskhero's knowledge base feature to create a comprehensive repository of information. The AI capabilities of Deskhero automatically generate articles from word, powerpoint, pdf files, and even scrape data from the company's website. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
Through the comprehensive search bar, the support team can quickly find relevant content to address customer queries. The AI-powered search uses OpenAI Embeddings to enhance search results, making it easier for the team to find the needed information.
Lastly, UrbanPlan Inc. uses Deskhero's REST API to integrate the platform with its existing systems, ensuring seamless data flow and reducing manual data entry.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This reduces the time spent on crafting responses, thereby improving response times.
How does Deskhero ensure that the knowledge base is always up-to-date?
Deskhero's AI capabilities automatically generate articles from word, powerpoint, pdf files, and scrape data from the company's website, ensuring that the knowledge base is always updated with the latest information.
How does Deskhero's AI-powered search work?
The AI-powered search uses OpenAI Embeddings to enhance search results, making it easier to find relevant content quickly.
* This article provides an example of how a fictive company in the Land Use Planning for Infrastructure Projects industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
