GreenSpace Solutions handles a multitude of client queries daily, ranging from project status updates to technical questions about land use planning. To manage this effectively, the company uses Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and other resources to suggest replies, significantly reducing the time taken to respond to tickets.
The company uses the custom fields and structured data lists features of Deskhero to categorize and prioritize tickets. This ensures that urgent and complex issues are addressed first, improving overall customer satisfaction.
GreenSpace Solutions has a comprehensive knowledge base created using Deskhero. The platform's AI capabilities generate articles from various sources such as word documents, powerpoint presentations, pdf files, and even data scraped from the company's website. This keeps the knowledge base current and comprehensive.
The comprehensive search bar powered by AI enhances the search results by using OpenAI Embeddings. This allows the support team to quickly find relevant content to address customer queries more efficiently.
Finally, GreenSpace Solutions uses Deskhero's REST API to seamlessly integrate the platform with its existing systems. This ensures a smooth data flow and reduces the need for manual data entry.
How does Deskhero's AI capabilities help in managing tickets?
Deskhero's AI analyzes previous tickets and other resources to suggest replies, significantly reducing the time taken to respond to tickets.
How does Deskhero keep the knowledge base current and comprehensive?
Deskhero's AI capabilities generate articles from various sources such as word documents, powerpoint presentations, pdf files, and data scraped from the company's website. This keeps the knowledge base current and comprehensive.
How does the AI-powered search enhance the search results?
The AI-powered search uses OpenAI Embeddings to enhance the search results, allowing the support team to quickly find relevant content.
* This article provides an example of how a fictive company in the Land Use Planning for Infrastructure Projects industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
