CityBuild Corp deals with a large volume of customer queries every day. To manage these effectively, the company uses Deskhero's ticket management system. Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly reducing the response time.
The company uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This ensures that urgent and complex issues are addressed promptly, improving customer satisfaction.
CityBuild Corp maintains a comprehensive knowledge base using Deskhero. The platform's AI capabilities generate articles from word, powerpoint, pdf files, and scrape data from the company's website, ensuring that the knowledge base is always up-to-date.
The comprehensive search bar powered by AI enhances the search results by using OpenAI Embeddings. This allows the support team to quickly find relevant content to address customer queries more efficiently.
Lastly, CityBuild Corp uses Deskhero's REST API to integrate the platform with its existing systems, ensuring seamless data flow and reducing manual data entry.
How does Deskhero's AI capabilities enhance the efficiency of the helpdesk services?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly reducing the response time.
How does Deskhero ensure that the knowledge base is always up-to-date?
Deskhero's AI capabilities generate articles from word, powerpoint, pdf files, and scrape data from the company's website, ensuring that the knowledge base is always updated with the latest information.
How does the AI-powered search enhance the search results?
The AI-powered search uses OpenAI Embeddings to enhance the search results, making it easier to find relevant content quickly.
* This article provides an example of how a fictive company in the Land Use Planning for Infrastructure Projects industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
