Landline Connect was facing an increasing volume of customer queries and complaints, which was overwhelming their customer support team. The company needed a solution that could help them manage these tickets more efficiently and provide faster, more accurate responses.
By implementing Deskhero, Landline Connect was able to leverage the platform's advanced AI capabilities to automate much of their customer support process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies, which has significantly reduced the time it takes for the support team to respond to queries. The AI also enhances search results, making it easier for the team to find the information they need to resolve issues.
Furthermore, Deskhero's custom fields and structured data lists have enabled Landline Connect to categorize and prioritize tickets more effectively. This has resulted in a more organized and efficient workflow, allowing the team to handle more tickets in less time.
Overall, Deskhero's AI capabilities have transformed Landline Connect's customer support process, improving response times and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero help to prioritize tickets?
Deskhero's custom fields and structured data lists allow you to categorize and prioritize tickets based on your own criteria. This helps to ensure that the most urgent issues are dealt with first.
How does Deskhero improve search results?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings from various sources to find the most relevant content. This makes it easier for the support team to find the information they need to resolve issues.
* This article provides an example of how a fictive company in the Landline Phone Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
