TeleLink was struggling with an outdated and inefficient knowledge base, which was slowing down their customer support process. They needed a solution that could help them update and manage their knowledge base more effectively.
With Deskhero, TeleLink was able to leverage the platform's AI capabilities to automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This has significantly reduced the time and effort required to update the knowledge base.
The AI also uses OpenAI Embeddings from these sources to enhance search results, making it easier for the support team to find the information they need. This has resulted in faster, more accurate responses to customer queries.
In addition, Deskhero's user groups feature has allowed TeleLink to create specialized teams for different types of issues. This has further improved the efficiency of their customer support process, as each team can focus on their area of expertise.
Overall, Deskhero's AI capabilities have greatly improved the efficiency of TeleLink's knowledge base and customer support process.
How does Deskhero's AI help to update the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This significantly reduces the time and effort required to update the knowledge base.
How does Deskhero improve the efficiency of the customer support process?
Deskhero improves the efficiency of the customer support process by enhancing search results and generating suggested replies using AI. It also allows you to create specialized user groups for different types of issues, so each team can focus on their area of expertise.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings from various sources to find the most relevant content. This makes it easier for the support team to find the information they need to resolve issues.
* This article provides an example of how a fictive company in the Landline Phone Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
