CallHome Services was dealing with a high volume of customer tickets, which was causing delays in response times and negatively affecting customer satisfaction. They needed a solution that could help them manage these tickets more effectively.
By implementing Deskhero, CallHome Services was able to leverage the platform's AI capabilities to automate much of their ticket management process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content.
This content is then used to generate suggested replies, which has significantly reduced the time it takes for the support team to respond to tickets. The AI also enhances search results, making it easier for the team to find the information they need to resolve issues.
Furthermore, Deskhero's kanban board feature has provided CallHome Services with a visual overview of their ticket workflow, helping them to identify bottlenecks and improve efficiency.
Overall, Deskhero's AI capabilities have greatly improved CallHome Services' ticket management process, resulting in faster response times and higher customer satisfaction.
How does Deskhero's AI help to manage tickets?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content, which is then used to generate suggested replies. This significantly reduces the time it takes for the support team to respond to tickets. The AI also enhances search results, making it easier for the team to find the information they need to resolve issues.
How does Deskhero's kanban board improve the ticket management process?
Deskhero's kanban board provides a visual overview of the ticket workflow, helping you to identify bottlenecks and improve efficiency.
How does Deskhero improve response times?
Deskhero improves response times by automating much of the ticket management process. The AI generates suggested replies, reducing the time it takes for the support team to respond to tickets. It also enhances search results, making it easier for the team to find the information they need to resolve issues quickly.
* This article provides an example of how a fictive company in the Landline Phone Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
