RentEase uses Deskhero's AI capabilities to manage and respond to tenant queries. The system automatically categorizes incoming tickets based on the content, allowing the support team to prioritize and handle them more efficiently. The AI also suggests responses based on previous tickets and knowledge base articles, reducing the time spent on each ticket.
Deskhero's AI also enhances RentEase's search functionality. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the search results are more relevant and accurate. This allows both tenants and support staff to find the information they need quickly and easily.
RentEase also uses Deskhero's AI to generate knowledge base articles from various sources like Word documents, PowerPoint presentations, and PDF files. This saves the company time and resources that would otherwise be spent on manual data entry.
With Deskhero's custom fields and user groups, RentEase can tailor the platform to their specific needs. They can create custom fields for specific tenant issues and create user groups for different types of tenants, further improving their support operations.
Finally, RentEase uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate various processes, such as ticket creation and status updates, further enhancing their efficiency.
How does Deskhero's AI help RentEase respond to tenant queries?
Deskhero's AI categorizes incoming tickets and suggests responses based on previous tickets and knowledge base articles. This reduces the time spent on each ticket and improves the accuracy of the responses.
How does Deskhero's AI enhance RentEase's search functionality?
By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero's AI makes the search results more relevant and accurate. This allows users to find the information they need quickly and easily.
How does RentEase use Deskhero's REST API?
RentEase uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate various processes, such as ticket creation and status updates.
* This article provides an example of how a fictive company in the Landlord and Tenant Representation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
