PropManage uses Deskhero's AI capabilities to manage and respond to queries from both landlords and tenants. The system automatically sorts incoming tickets into different categories, allowing the support team to prioritize and handle them more efficiently. The AI also suggests responses based on previous tickets and knowledge base articles, reducing the time spent on each ticket.
Deskhero's AI also enhances PropManage's search functionality. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the search results are more relevant and accurate. This allows users to find the information they need quickly and easily.
PropManage also uses Deskhero's AI to generate knowledge base articles from various sources like Word documents, PowerPoint presentations, and PDF files. This saves the company time and resources that would otherwise be spent on manual data entry.
With Deskhero's custom fields and user groups, PropManage can tailor the platform to their specific needs. They can create custom fields for specific property issues and create user groups for different types of properties, further improving their support operations.
Finally, PropManage uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate various processes, such as ticket creation and status updates, further enhancing their efficiency.
How does Deskhero's AI help PropManage respond to queries?
Deskhero's AI categorizes incoming tickets and suggests responses based on previous tickets and knowledge base articles. This reduces the time spent on each ticket and improves the accuracy of the responses.
How does Deskhero's AI enhance PropManage's search functionality?
By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero's AI makes the search results more relevant and accurate. This allows users to find the information they need quickly and easily.
How does PropManage use Deskhero's REST API?
PropManage uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate various processes, such as ticket creation and status updates.
* This article provides an example of how a fictive company in the Landlord and Tenant Representation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
