Urban Oasis Creations prides itself on its personalized approach to landscape design. They wanted their customer service to reflect this ethos. With Deskhero, they were able to achieve this. The platform's custom fields allowed them to capture unique customer information, enabling them to provide personalized responses.
The advanced AI capabilities of Deskhero have been a game-changer for Urban Oasis. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has enabled them to provide prompt and accurate responses, enhancing their customer satisfaction.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant content quickly. This feature has been particularly useful in handling complex queries that require referencing past projects or specific design elements.
Using the knowledge base feature, Urban Oasis has created a comprehensive repository of information. The AI capabilities help generate articles from Word, PowerPoint, PDF files, and scraped website data. This has reduced the need for customers to reach out for basic queries, freeing up the support team to focus on more complex issues.
Overall, Deskhero has enabled Urban Oasis to deliver a customer service experience that matches their personalized approach to landscape design. The platform's AI capabilities have not only improved their efficiency but also enhanced their customer satisfaction.
How has Deskhero enabled personalized customer service?
Deskhero's custom fields allow capturing unique customer information, enabling personalized responses. The AI capabilities generate suggested replies based on this information, ensuring each response is tailored to the customer's needs.
How does Deskhero handle complex queries?
The AI enhances search results, making it easier for the support team to find relevant content quickly. This is particularly useful in handling complex queries that require referencing past projects or specific design elements.
How does Deskhero's knowledge base feature work?
Deskhero's knowledge base allows creating a comprehensive repository of information. The AI capabilities help generate articles from Word, PowerPoint, PDF files, and even scrape data from the website, making information readily available.
* This article provides an example of how a fictive company in the Landscape architecture services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
