Nature's Canvas Architects receives a high volume of queries daily. Managing these queries was a daunting task until they implemented Deskhero. The platform's ticket management feature allowed them to categorize and prioritize tickets, ensuring every query is addressed promptly.
The advanced AI capabilities of Deskhero have been instrumental in improving Nature's Canvas's efficiency. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has significantly reduced the time spent on crafting responses, improving their productivity.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant content quickly. This feature has been particularly useful in handling complex queries that require referencing past projects or specific design elements.
With the knowledge base feature, Nature's Canvas has created a comprehensive repository of information. The AI capabilities help generate articles from Word, PowerPoint, PDF files, and scraped website data. This has reduced the need for customers to reach out for basic queries, freeing up the support team to focus on more complex issues.
Overall, Deskhero has revolutionized Nature's Canvas's helpdesk services. The platform's AI capabilities have not only improved their efficiency but also enhanced their customer satisfaction.
How has Deskhero improved efficiency?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This reduces the time spent on crafting responses and improves productivity.
How does Deskhero handle complex queries?
The AI enhances search results, making it easier for the support team to find relevant content quickly. This is particularly useful in handling complex queries that require referencing past projects or specific design elements.
How does Deskhero's knowledge base feature work?
Deskhero's knowledge base allows creating a comprehensive repository of information. The AI capabilities help generate articles from Word, PowerPoint, PDF files, and even scrape data from the website, making information readily available.
* This article provides an example of how a fictive company in the Landscape architecture services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
