GreenScape Design receives numerous queries ranging from project updates, design inquiries, to billing questions. Managing these queries was a challenge until they implemented Deskhero. With the ticket management feature, they could easily categorize and prioritize tickets, ensuring no query is left unanswered.
Deskhero's advanced AI capabilities have been instrumental in improving GreenScape's response time. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has not only reduced the time spent on crafting responses but also ensured consistency in the quality of responses.
The AI also enhances search results, making it easier for the support team to find relevant content quickly. This feature has been particularly useful in handling complex queries that require referencing past projects or specific design elements.
Deskhero's knowledge base feature has allowed GreenScape to create a comprehensive repository of information. The AI capabilities help generate articles from Word, PowerPoint, PDF files, and even scrape data from their website. This has made information readily available, reducing the need for customers to reach out for basic queries.
Overall, Deskhero has transformed GreenScape's customer support service, making it more efficient and customer-friendly. The AI capabilities have significantly reduced the workload of the support team, allowing them to focus on more critical tasks.
How has Deskhero improved response time?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This reduces the time spent on crafting responses and ensures consistency in the quality of responses.
How does Deskhero handle complex queries?
The AI enhances search results, making it easier for the support team to find relevant content quickly. This is particularly useful in handling complex queries that require referencing past projects or specific design elements.
How does Deskhero's knowledge base feature work?
Deskhero's knowledge base allows creating a comprehensive repository of information. The AI capabilities help generate articles from Word, PowerPoint, PDF files, and even scrape data from the website, making information readily available.
* This article provides an example of how a fictive company in the Landscape architecture services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
