GreenScape Builders receives numerous customer queries daily about their landscaping services, project timelines, and costs. Managing these queries manually was time-consuming and often led to delayed responses. With Deskhero, they were able to automate their ticket management system, significantly reducing their response time.
The advanced AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies or manuals. This feature allows GreenScape Builders to quickly find relevant content and generate suggested replies, further enhancing the efficiency of their customer support.
Deskhero's AI also enhances the search results on their helpdesk platform. When a customer searches for information, the AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and even scraped website data. This feature has greatly improved the customer experience by providing accurate and quick answers.
The custom fields feature of Deskhero allows GreenScape Builders to categorize their tickets based on the type of query, project, or issue. This helps in prioritizing the tickets and ensures that critical issues are addressed promptly.
Overall, Deskhero's AI capabilities have not only improved GreenScape Builders' customer support efficiency but also enhanced their customer satisfaction levels.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to quickly find relevant content and generate suggested replies. This significantly reduces the time taken to respond to a customer query.
How does Deskhero's AI enhance the search results?
When a customer searches for information, Deskhero's AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and scraped website data. This provides accurate and quick answers to the customer.
How does Deskhero help in prioritizing the tickets?
The custom fields feature of Deskhero allows users to categorize their tickets based on the type of query, project, or issue. This helps in prioritizing the tickets and ensures that critical issues are addressed promptly.
* This article provides an example of how a fictive company in the Landscape Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
