LandArt Creations receives a high volume of customer queries regarding their unique landscaping designs and project execution. Managing these queries manually was proving to be a challenge. With Deskhero, they automated their ticket management system, leading to faster responses and improved customer satisfaction.
Deskhero's advanced AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files such as design manuals. This feature enables LandArt Creations to quickly find relevant content and generate suggested replies, thereby improving the efficiency of their customer support.
The AI of Deskhero also enhances the search results on their helpdesk platform. When a customer searches for information, the AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and even scraped website data. This feature has significantly improved the customer experience by providing accurate and quick answers.
Using Deskhero's custom fields feature, LandArt Creations can categorize their tickets based on the type of query, project, or issue. This helps in prioritizing the tickets and ensures that critical issues are addressed promptly.
Overall, Deskhero's AI capabilities have revolutionized LandArt Creations' customer support, improving both efficiency and customer satisfaction.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to quickly find relevant content and generate suggested replies. This significantly reduces the time taken to respond to a customer query.
How does Deskhero's AI enhance the search results?
When a customer searches for information, Deskhero's AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and scraped website data. This provides accurate and quick answers to the customer.
How does Deskhero help in prioritizing the tickets?
The custom fields feature of Deskhero allows users to categorize their tickets based on the type of query, project, or issue. This helps in prioritizing the tickets and ensures that critical issues are addressed promptly.
* This article provides an example of how a fictive company in the Landscape Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
