Nature's Canvas maintains an extensive knowledge base, including design manuals, maintenance procedures, and past project documentation. The company uses Deskhero to manage this information and make it easily accessible to both employees and customers.
The company uploads their documents as word, powerpoint, or pdf files, which are then converted into knowledge base articles by Deskhero. The platform's comprehensive search bar allows users to quickly find the information they need.
Deskhero's advanced AI capabilities further enhance this process. By leveraging OpenAI Embeddings from the knowledge base articles and other sources, the AI generates more relevant search results, making it easier for users to find the information they need.
The AI also generates suggested replies for customer inquiries based on the knowledge base content. This not only improves the efficiency of the customer support team but also ensures that customers receive accurate and detailed responses.
With Deskhero, Nature's Canvas has improved the accessibility and usefulness of their knowledge base, leading to increased efficiency and customer satisfaction.
How does Nature's Canvas use Deskhero to manage their knowledge base?
Nature's Canvas uploads their documents to Deskhero, which converts them into knowledge base articles. The platform's search bar and AI capabilities make it easy for users to find the information they need.
How does Deskhero's AI improve search results?
Deskhero's AI leverages OpenAI Embeddings from the knowledge base articles and other sources to generate more relevant search results.
How does Deskhero's AI generate suggested replies?
The AI uses OpenAI Embeddings from the knowledge base articles and other sources to generate suggested replies for customer inquiries. This ensures that customers receive accurate and detailed responses.
* This article provides an example of how a fictive company in the Landscape Design and Maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
