Eden Landscaping interacts with a large number of customers daily, handling inquiries, service requests, and feedback. The company uses Deskhero's ticket management system to effectively manage these interactions.
Deskhero's custom fields feature allows Eden Landscaping to capture essential information about each customer's unique landscaping needs. This data is then structured into lists for easy reference and action.
The advanced AI capabilities of Deskhero play a crucial role in managing customer interactions. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
The AI also enhances the search results within the platform, making it easier for the support team to find relevant information quickly. This feature is particularly useful when dealing with complex landscaping queries that require referencing past designs or maintenance procedures.
By integrating Deskhero, Eden Landscaping has improved the efficiency of their customer interactions, reduced response times, and enhanced customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
The AI capabilities of Deskhero enhance search results by leveraging OpenAI Embeddings from various sources within the platform. This makes it easier to find relevant information quickly.
What benefits has Eden Landscaping seen from using Deskhero?
Eden Landscaping has seen improved response times, more efficient customer interactions, and enhanced customer satisfaction since integrating Deskhero.
* This article provides an example of how a fictive company in the Landscape Design and Maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
