GreenSpace Creations receives hundreds of customer inquiries daily, ranging from service requests to complex landscaping design queries. By using Deskhero's ticket management system, the company can effectively categorize and prioritize these inquiries, ensuring that no request is overlooked.
The custom fields feature allows GreenSpace to tailor their data collection to their specific needs, capturing essential information about each customer's unique landscaping requirements. This data is then structured into lists for easy reference and action.
Deskhero's advanced AI capabilities come into play when dealing with customer inquiries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
The AI also enhances the search results within the platform, making it easier for the support team to find relevant information quickly. This feature is particularly useful when dealing with complex landscaping queries that require referencing past designs or maintenance procedures.
By integrating Deskhero, GreenSpace Creations has streamlined its customer support process, improved response times, and enhanced customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
The AI capabilities of Deskhero enhance search results by leveraging OpenAI Embeddings from various sources within the platform. This makes it easier to find relevant information quickly.
What benefits has GreenSpace Creations seen from using Deskhero?
GreenSpace Creations has seen improved response times, streamlined customer support processes, and enhanced customer satisfaction since integrating Deskhero.
* This article provides an example of how a fictive company in the Landscape Design and Maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
