LandArt Creations receives a high volume of customer inquiries and requests every day. With Deskhero's advanced ticket management system, they can effectively categorize and prioritize these requests. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time spent on each ticket.
The company uses the custom fields feature to capture specific details about each client's project. This data is utilized by the AI to provide personalized responses to client queries, improving the quality of customer service and increasing client satisfaction.
LandArt Creations maintains a comprehensive knowledge base, including documents like policies, manuals, and presentations. Deskhero's AI capabilities leverage OpenAI Embeddings from these documents to enhance search results and generate suggested replies, drastically cutting down the time spent searching for information and drafting responses.
Using Deskhero's website scraping feature, the company stays abreast of the latest trends and best practices in landscape design and construction. The AI analyzes this data and incorporates it into the suggested replies, ensuring that the information provided to clients is always current and relevant.
Lastly, LandArt Creations uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has simplified their operations and made managing customer support much easier.
How does Deskhero's AI capabilities improve the efficiency of LandArt Creations' helpdesk services?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other documents to suggest relevant replies to client queries. This significantly reduces the time spent on each ticket, thereby improving the efficiency of the helpdesk services.
How does LandArt Creations benefit from Deskhero's website scraping feature?
Deskhero's website scraping feature allows LandArt Creations to stay updated with the latest trends and best practices in landscape design and construction. The AI analyzes this data and incorporates it into the suggested replies, ensuring that the information provided to clients is always current and relevant.
How does LandArt Creations use Deskhero's REST API?
LandArt Creations uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has simplified their operations and made managing customer support much easier.
* This article provides an example of how a fictive company in the Landscape Design & Construction Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
