GreenScape Design receives numerous queries and requests from clients daily. With the help of Deskhero's ticket management system, they are able to categorize and prioritize these requests effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time spent on each ticket.
The company also uses the custom fields feature to track specific details about each client's project. This information is then used by the AI to provide personalized responses to client queries. This has not only improved the quality of customer service but also increased client satisfaction.
GreenScape Design has a vast knowledge base, including documents like policies, manuals, and presentations. Deskhero's AI capabilities leverage OpenAI Embeddings from these documents to enhance search results and generate suggested replies. This has significantly reduced the time spent searching for information and drafting responses.
The company also utilizes Deskhero's website scraping feature to stay updated with the latest trends and best practices in landscape design and construction. The AI analyzes this data and incorporates it into the suggested replies, ensuring that the information provided to clients is always up-to-date and relevant.
Finally, GreenScape Design uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has streamlined their operations and made it easier to manage customer support.
How does Deskhero's AI capabilities improve the quality of customer service?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other documents to suggest relevant replies to client queries. This not only reduces the time spent on each ticket but also ensures that the responses are accurate and personalized.
How does Deskhero's website scraping feature benefit GreenScape Design?
Deskhero's website scraping feature allows GreenScape Design to stay updated with the latest trends and best practices in landscape design and construction. The AI analyzes this data and incorporates it into the suggested replies, ensuring that the information provided to clients is always up-to-date and relevant.
How does GreenScape Design use Deskhero's REST API?
GreenScape Design uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has streamlined their operations and made it easier to manage customer support.
* This article provides an example of how a fictive company in the Landscape Design & Construction Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
