GreenScape Designs receives numerous customer queries daily regarding their landscape design services, maintenance tips, and project updates. Managing these inquiries was proving to be a daunting task for the customer support team. With Deskhero, they were able to structure and manage these tickets effectively, reducing the response time and improving customer satisfaction.
The AI capabilities of Deskhero were particularly beneficial for GreenScape. The platform leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies. This feature has significantly reduced the time taken by the support team to draft responses, allowing them to handle more tickets within the same timeframe.
Deskhero's AI also enhances the search results within the platform. When a customer support agent searches for a specific issue or topic, the AI uses the embeddings to find the most relevant content. This feature has made it easier for the agents to find the information they need, further improving their efficiency.
Additionally, the AI capabilities of Deskhero have helped GreenScape in creating a comprehensive knowledge base. The platform can generate knowledge base articles from word, powerpoint, pdf files, which has made it easier for the company to share information with their customers and reduce the number of repetitive queries.
Overall, the integration of Deskhero and its advanced AI capabilities have transformed the customer support operations at GreenScape Designs, leading to better customer satisfaction and improved operational efficiency.
How has Deskhero improved the efficiency of customer support at GreenScape Designs?
Deskhero has improved the efficiency of customer support at GreenScape Designs by structuring and managing customer queries effectively, reducing response time, and improving customer satisfaction. Its AI capabilities have also reduced the time taken to draft responses and find relevant information.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies. This reduces the time taken by the support team to draft responses.
How does Deskhero's AI enhance search results?
When a customer support agent searches for a specific issue or topic, Deskhero's AI uses the embeddings to find the most relevant content. This makes it easier for the agents to find the information they need, further improving their efficiency.
* This article provides an example of how a fictive company in the Landscape Design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
