Nature's Artistry has a vast collection of landscape design resources, including design manuals, maintenance guides, and project presentations. Managing these resources and making them accessible to both the customer support team and the customers was a challenge. With Deskhero, they were able to create a structured and searchable knowledge base.
Deskhero's AI capabilities have played a crucial role in enhancing the quality of the knowledge base. The platform can generate knowledge base articles from word, powerpoint, pdf files. This feature has made it easier for Nature's Artistry to convert their existing resources into easily accessible articles.
The AI also uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results within the knowledge base. This has made it easier for both the customer support team and the customers to find the information they need.
The AI capabilities of Deskhero have also helped in reducing the number of repetitive queries. By providing suggested replies based on the knowledge base, the customer support team can quickly address common questions, freeing up their time to handle more complex issues.
Overall, the integration of Deskhero and its advanced AI capabilities have significantly improved the management of the knowledge base at Nature's Artistry, leading to better information accessibility and improved customer support.
How has Deskhero improved the management of the knowledge base at Nature's Artistry?
Deskhero has improved the management of the knowledge base at Nature's Artistry by creating a structured and searchable database. Its AI capabilities have enhanced the quality of the knowledge base by generating articles from existing resources and enhancing the search results.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This makes it easier to convert existing resources into easily accessible articles.
How does Deskhero's AI enhance the search results within the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results within the knowledge base. This makes it easier to find the information needed.
* This article provides an example of how a fictive company in the Landscape Design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
