Eco Harmony Landscapes receives a large volume of customer queries and requests daily. Managing these tickets and ensuring timely responses was a significant challenge. With Deskhero, they were able to structure these tickets effectively, improving their response time and customer satisfaction.
The AI capabilities of Deskhero have been instrumental in improving the ticket management process. The platform uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This feature has significantly reduced the time taken by the support team to draft responses.
Deskhero's AI also enhances the search results within the platform. When a customer support agent searches for a specific issue or topic, the AI uses the embeddings to find the most relevant content. This feature has made it easier for the agents to find the information they need to respond to the tickets effectively.
Additionally, the AI capabilities of Deskhero have helped Eco Harmony in creating a comprehensive knowledge base. The platform can generate knowledge base articles from word, powerpoint, pdf files, which has made it easier for the company to share information with their customers and reduce the number of repetitive queries.
Overall, the integration of Deskhero and its advanced AI capabilities have significantly improved the ticket management process at Eco Harmony Landscapes, leading to better customer satisfaction and improved operational efficiency.
How has Deskhero improved the ticket management process at Eco Harmony Landscapes?
Deskhero has improved the ticket management process at Eco Harmony Landscapes by structuring the tickets effectively, improving response time, and enhancing customer satisfaction. Its AI capabilities have also reduced the time taken to draft responses and find relevant information.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This reduces the time taken by the support team to draft responses.
How does Deskhero's AI enhance search results?
When a customer support agent searches for a specific issue or topic, Deskhero's AI uses the embeddings to find the most relevant content. This makes it easier for the agents to find the information they need, further improving their efficiency.
* This article provides an example of how a fictive company in the Landscape Design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
