Urban Oasis receives a high volume of customer inquiries about their urban design projects, maintenance guidelines, and landscaping tips. They use Deskhero's ticket management system to organize these inquiries, making it easier for their customer support team to track and respond to each ticket.
With the help of Deskhero's advanced AI capabilities, Urban Oasis has been able to automate responses to common queries. The AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, saving time and ensuring consistent, accurate information.
The AI also enhances search results within the platform. When a customer support representative searches for information to assist a customer, the AI uses embeddings from uploaded files like policies, manuals, presentations, and scraped website data to find the most relevant content.
Additionally, Urban Oasis uses Deskhero's custom fields and user groups features to categorize tickets based on the type of inquiry and the customer's location. This allows them to provide more personalized and efficient service.
Overall, the AI capabilities of Deskhero have greatly improved the speed and quality of Urban Oasis' customer support, leading to higher customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of a customer's inquiry. It then uses this information to generate a suggested reply.
How does Deskhero's AI enhance search results?
When a search is conducted within Deskhero, the AI uses embeddings from various sources, including previous tickets, knowledge base articles, and uploaded files, to find the most relevant content. This makes the search results more accurate and helpful.
Can Deskhero categorize tickets based on specific criteria?
Yes, Deskhero allows you to create custom fields and user groups. This means you can categorize tickets based on any criteria you choose, such as the type of inquiry or the customer's location.
* This article provides an example of how a fictive company in the Landscape/Urban Design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
