Cityscape Designs frequently receives inquiries about their design projects, urban planning guidelines, and design tips. They use Deskhero's structured data lists and ticket management system to organize these inquiries, making it easier for their customer support team to track and respond to each ticket.
Deskhero's advanced AI capabilities have enabled Cityscape Designs to automate responses to common queries. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, ensuring consistent, accurate information and saving the team valuable time.
The AI also enhances search results within the platform. When a customer support representative searches for information to assist a customer, the AI uses embeddings from uploaded files like policies, manuals, presentations, and scraped website data to find the most relevant content.
Cityscape Designs also uses Deskhero's custom email domains and user groups features to direct tickets to the appropriate team members. This ensures that each inquiry is handled by the person best equipped to answer it, improving the speed and quality of their customer support.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of Cityscape Designs' helpdesk services, leading to higher customer satisfaction.
How does Deskhero's AI automate responses to common queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of a customer's inquiry. It then generates a suggested reply based on this information.
How does Deskhero's AI enhance search results?
When a search is conducted within Deskhero, the AI uses embeddings from various sources, including previous tickets, knowledge base articles, and uploaded files, to find the most relevant content. This makes the search results more accurate and helpful.
Can Deskhero direct tickets to specific team members?
Yes, Deskhero allows you to create user groups and custom email domains. This means you can direct tickets to specific team members based on the type of inquiry or the customer's location.
* This article provides an example of how a fictive company in the Landscape/Urban Design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
