Green Urbanity receives a high volume of customer inquiries about their sustainable design projects, green building guidelines, and landscaping tips. They use Deskhero's kanban board and ticket management system to organize these inquiries, making it easier for their customer support team to track and respond to each ticket.
Deskhero's advanced AI capabilities have enabled Green Urbanity to automate responses to common queries. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, ensuring consistent, accurate information and saving the team valuable time.
The AI also enhances search results within the platform. When a customer support representative searches for information to assist a customer, the AI uses embeddings from uploaded files like policies, manuals, presentations, and scraped website data to find the most relevant content.
Green Urbanity also uses Deskhero's custom fields and user groups features to categorize tickets based on the type of inquiry and the customer's location. This allows them to provide more personalized and efficient service.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of Green Urbanity's customer support, leading to higher customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of a customer's inquiry. It then uses this information to generate a suggested reply.
How does Deskhero's AI enhance search results?
When a search is conducted within Deskhero, the AI uses embeddings from various sources, including previous tickets, knowledge base articles, and uploaded files, to find the most relevant content. This makes the search results more accurate and helpful.
Can Deskhero categorize tickets based on specific criteria?
Yes, Deskhero allows you to create custom fields and user groups. This means you can categorize tickets based on any criteria you choose, such as the type of inquiry or the customer's location.
* This article provides an example of how a fictive company in the Landscape/Urban Design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
