LushScapes Inc. receives a large volume of customer inquiries and service requests daily. To handle these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of the tickets and suggest relevant replies. This helps LushScapes to provide quick and accurate responses to their customers.
The custom fields feature of Deskhero allows LushScapes to categorize the tickets based on various parameters. The AI then prioritizes the tickets based on these categories, ensuring that high-priority tickets are attended to promptly.
LushScapes also uses Deskhero's knowledge base feature to provide self-help options to their customers. The AI capabilities of Deskhero generate articles for the knowledge base from various sources. This ensures that the knowledge base is always updated with the latest information.
Deskhero's comprehensive search bar, powered by AI, helps LushScapes's support team find relevant information quickly. The AI uses OpenAI Embeddings to enhance search results, making it easier for the team to find the information they need to resolve customer issues.
Finally, LushScapes uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire operation, improving efficiency and customer satisfaction.
How does the AI suggest relevant replies to tickets?
The AI analyzes the content of the tickets and uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies.
How does the AI generate articles for the knowledge base?
The AI generates articles for the knowledge base from word, powerpoint, pdf files, and scraped website data. It uses OpenAI Embeddings to understand the content and generate relevant articles.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to understand the content of the search query and the available information. It then provides the most relevant results based on this understanding.
* This article provides an example of how a fictive company in the Landscaping Activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
