GreenThumb Landscaping receives numerous service requests and inquiries daily. To manage these effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of the tickets and suggest relevant replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This significantly reduces the time taken to respond to each ticket.
The custom fields feature of Deskhero allows GreenThumb to categorize the tickets based on the type of service requested, the urgency of the request, and the location of the customer. The AI then prioritizes the tickets based on these categories, ensuring that urgent and high-priority tickets are attended to promptly.
GreenThumb also uses Deskhero's knowledge base feature to provide self-help options to their customers. The AI capabilities of Deskhero generate articles for the knowledge base from word, powerpoint, pdf files, and even scrape data from GreenThumb's website. This ensures that the knowledge base is always up-to-date with the latest information.
Deskhero's comprehensive search bar, powered by AI, helps GreenThumb's support team find relevant information quickly. The AI uses OpenAI Embeddings to enhance search results, making it easier for the team to find the information they need to resolve customer issues.
Finally, GreenThumb uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire operation, improving efficiency and customer satisfaction.
How does the AI prioritize tickets?
The AI prioritizes tickets based on the custom fields set by the company. These could include the type of service requested, the urgency of the request, and the location of the customer.
How does the AI generate articles for the knowledge base?
The AI generates articles for the knowledge base from word, powerpoint, pdf files, and scraped website data. It uses OpenAI Embeddings to understand the content and generate relevant articles.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to understand the content of the search query and the available information. It then provides the most relevant results based on this understanding.
* This article provides an example of how a fictive company in the Landscaping Activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
