Blossom Landscapes receives a wide range of customer inquiries every day. To manage these efficiently, they use Deskhero's AI capabilities. The AI uses OpenAI embeddings to analyze previous tickets, knowledge base articles, and uploaded files like policies and manuals. This analysis is used to generate suggested replies, significantly reducing the time taken to respond to customer inquiries.
Deskhero's AI has enabled Blossom Landscapes to automate a large portion of their customer support. The AI not only suggests responses but also categorizes and prioritizes tickets based on their content. This has resulted in a more organized and efficient helpdesk, allowing the team to focus on more complex customer issues.
Deskhero's AI also enhances the search results in the knowledge base. By analyzing the content of the search query, the AI provides the most relevant articles, making it easier for customers to find the information they need. This has led to a decrease in the number of support tickets, as customers are able to resolve their issues using the knowledge base.
The AI's ability to scrape data from Blossom Landscapes' website has also been beneficial. It uses this data to keep the knowledge base updated and to provide more accurate suggested responses. This has improved the overall quality of customer support, leading to higher customer satisfaction.
Overall, Deskhero's AI capabilities have revolutionized Blossom Landscapes' customer support, making it more efficient and effective. The company has reported a significant reduction in response times, an increase in customer satisfaction, and an overall improvement in their helpdesk operations.
How does Deskhero's AI analyze previous tickets?
Deskhero's AI uses OpenAI embeddings to analyze the content of previous tickets. It uses this analysis to generate suggested responses and to categorize and prioritize tickets.
How does Deskhero's AI enhance the search results in the knowledge base?
The AI analyzes the content of the search query and uses OpenAI embeddings to find the most relevant articles in the knowledge base. This makes it easier for customers to find the information they need.
How does Deskhero's AI use website scraping?
Deskhero's AI uses website scraping to gather data from the company's website. It uses this data to keep the knowledge base updated and to provide more accurate suggested responses.
* This article provides an example of how a fictive company in the Landscaping and garden design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
