GreenThumb Landscaping receives a high volume of customer inquiries daily, ranging from service requests to complaints about their landscaping services. The company uses Deskhero's ticket management system to organize these inquiries and ensure they are addressed promptly. The AI capabilities of Deskhero analyze the content of the tickets and suggest relevant replies based on previous tickets and knowledge base articles.
Deskhero's AI also enhances the search results for GreenThumb's customer support team. When a support agent searches for information to assist a customer, the AI uses OpenAI Embeddings to find the most relevant content from the company's knowledge base, uploaded files, and scraped website data. This feature significantly reduces the time it takes for support agents to find the information they need.
GreenThumb also leverages Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. These articles serve as a valuable resource for both the support team and customers, providing detailed information about the company's services and procedures.
The company has also set up custom email domains and user groups using Deskhero. This allows them to categorize tickets more effectively and ensure they are directed to the appropriate team or individual. As a result, GreenThumb has seen a significant improvement in their response times and customer satisfaction rates.
Overall, GreenThumb Landscaping has found Deskhero's advanced AI capabilities to be a game-changer in managing their customer support. The platform has not only improved their efficiency but also enhanced their ability to provide high-quality service to their customers.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI analyzes the content of the customer inquiry and uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest a relevant reply.
How does Deskhero's AI enhance search results?
When a support agent searches for information, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the company's knowledge base, uploaded files, and scraped website data.
How does GreenThumb use Deskhero's AI to generate knowledge base articles?
GreenThumb uses Deskhero's AI to convert Word, PowerPoint, and PDF files into knowledge base articles. These articles provide detailed information about the company's services and procedures.
* This article provides an example of how a fictive company in the Landscaping & Gardening Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
