LawnCare Masters has a vast repository of information in the form of policies, manuals, and presentations. However, converting this information into a format suitable for their knowledge base was a challenge. With Deskhero, they were able to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from these generated articles and other resources to find relevant content. This has significantly improved the quality of LawnCare Masters' knowledge base, making it a valuable resource for both their support team and customers.
The AI-powered ChatGPT of Deskhero generates suggested replies based on the content found through OpenAI Embeddings. This has not only improved the efficiency of LawnCare Masters' support team but also the accuracy of their responses.
Deskhero's comprehensive search bar, enhanced by AI, has made it easier for LawnCare Masters' support team and customers to find relevant information in the knowledge base. Whether it's a specific lawn care tip or a detailed guide on maintaining a particular plant, the required information can now be located in seconds.
Finally, LawnCare Masters has also benefited from Deskhero's REST API, which allows them to integrate the platform with their existing systems. This seamless integration has further enhanced their knowledge base and customer support operations.
How does Deskhero help in creating knowledge base articles?
Deskhero can generate knowledge base articles from various file formats like Word, PowerPoint, PDF, and even scraped website data. Its AI capabilities can then use these articles to find relevant content for tickets and enhance search results.
How does Deskhero's AI-powered ChatGPT improve the accuracy of responses?
Deskhero's AI-powered ChatGPT uses OpenAI Embeddings to understand the context and content of the ticket. It then generates suggested replies based on this understanding, ensuring that the responses are accurate and helpful.
How does Deskhero's comprehensive search bar enhance the usability of the knowledge base?
Deskhero's comprehensive search bar uses AI to search across all resources in the knowledge base. It provides the most relevant results based on the search query, making it easier for users to find the information they need.
* This article provides an example of how a fictive company in the Landscaping and Groundskeeping Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
