GreenScape Solutions receives numerous customer inquiries daily, ranging from service requests to queries about lawn care. Managing these requests manually was proving to be time-consuming and inefficient. With Deskhero, they were able to automate ticket management, ensuring that every customer request was promptly addressed.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This feature has significantly improved the efficiency of GreenScape's customer support team by providing them with relevant content to address customer inquiries.
Additionally, Deskhero's AI-powered ChatGPT generates suggested replies based on the content found through OpenAI Embeddings. This has reduced the time taken by the support team to respond to customer queries, thereby improving customer satisfaction.
Deskhero's comprehensive search bar, enhanced by AI, has made it easier for GreenScape's support team to find relevant information quickly. Whether it's a past ticket, a knowledge base article, or a specific section in their policy manual, the support team can now locate the required information in seconds.
Finally, GreenScape has also benefited from Deskhero's REST API, which allows them to integrate the platform with their existing systems. This seamless integration has further streamlined their customer support operations.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content for each new ticket. This not only speeds up the process but also ensures that the most accurate and helpful information is provided in response to each ticket.
How does Deskhero's AI-powered ChatGPT generate suggested replies?
Deskhero's AI-powered ChatGPT uses OpenAI Embeddings to understand the context and content of the ticket. It then generates suggested replies based on this understanding, which can be used by the support team to respond to customer queries quickly and accurately.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar uses AI to search across all resources, including past tickets, knowledge base articles, and uploaded files. It provides the most relevant results based on the search query, making it easier for the support team to find the information they need.
* This article provides an example of how a fictive company in the Landscaping and Groundskeeping Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
