Lush Lawns Landscaping initially had difficulties managing their helpdesk services due to the high volume of tickets. With Deskhero, they were able to organize their tickets and manage them efficiently using the Kanban board feature. This helped them track the progress of each ticket and ensure timely resolution.
The advanced AI capabilities of Deskhero have been instrumental in improving the response time and resolution rate at Lush Lawns Landscaping. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has significantly reduced the time taken to respond to tickets and resolve issues.
Deskhero's AI also enhances search results, making it easier for the helpdesk team to find relevant information quickly. This has resulted in faster resolution of issues, further improving the efficiency of the helpdesk services.
The custom fields and structured data lists provided by Deskhero have allowed Lush Lawns Landscaping to customize their helpdesk process to suit their specific needs. This has made their process more efficient and effective.
Overall, Deskhero has helped Lush Lawns Landscaping enhance their helpdesk services, improve efficiency, and increase their resolution rate.
How has Deskhero improved the response time and resolution rate at Lush Lawns Landscaping?
Deskhero's advanced AI capabilities have significantly improved the response time and resolution rate at Lush Lawns Landscaping. The AI generates suggested replies and enhances search results, reducing the time taken to respond to tickets and resolve issues.
How has Deskhero enhanced the efficiency of the helpdesk services at Lush Lawns Landscaping?
Deskhero has enhanced the efficiency of the helpdesk services at Lush Lawns Landscaping by ensuring timely resolution of issues. The AI capabilities of Deskhero make it easier for the helpdesk team to find relevant information quickly, resulting in faster resolution of issues.
How has Deskhero helped Lush Lawns Landscaping customize their helpdesk process?
Deskhero's custom fields and structured data lists have allowed Lush Lawns Landscaping to customize their helpdesk process to suit their specific needs. This has made their process more efficient and effective.
* This article provides an example of how a fictive company in the Landscaping Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
