SpeakEasy Academy uses Deskhero's AI capabilities to manage a wide range of customer inquiries. The AI analyzes previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the response time and improving customer satisfaction.
Using the user groups feature, SpeakEasy Academy categorizes its customers based on their language proficiency levels. This allows the AI to provide level-specific responses, enhancing the learning experience for the students.
The AI also leverages OpenAI Embeddings from uploaded files like language course materials and policies. This feature enables the AI to provide accurate responses to complex queries about the courses or institution policies.
Deskhero's website scraping feature allows the AI to pull relevant information from the academy's website, further enhancing the quality of its responses. The comprehensive search bar, powered by AI, provides instant, accurate results, improving the overall user experience.
Finally, the REST API allows SpeakEasy Academy to seamlessly integrate Deskhero with its existing systems, ensuring a smooth transition and minimal disruption to its operations.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time taken to respond to customer inquiries.
How does Deskhero's AI provide level-specific responses?
Using the user groups feature, customers can be categorized based on their language proficiency levels. This allows the AI to provide responses that are specific to each proficiency level.
How does Deskhero's AI use uploaded files?
The AI leverages OpenAI Embeddings from uploaded files like language course materials and policies. This allows it to provide accurate responses to complex queries about the courses or institution policies.
* This article provides an example of how a fictive company in the Language instruction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
