Polyglot Palace uses Deskhero's AI capabilities to manage a high volume of customer inquiries, ranging from technical issues to language learning queries. The AI analyses previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the response time.
With the custom fields feature, Polyglot Palace categorizes tickets based on the language of study, allowing the AI to provide language-specific responses. This personalization enhances customer satisfaction and engagement.
The AI also leverages OpenAI Embeddings from uploaded files like language learning manuals and policies. This feature enables the AI to provide accurate responses to complex queries about the learning process or platform usage.
Deskhero's website scraping feature allows the AI to pull relevant information from the company's website, further enhancing the quality of its responses. The comprehensive search bar, powered by AI, provides instant, accurate results, improving the overall user experience.
Finally, the REST API allows Polyglot Palace to seamlessly integrate Deskhero with its existing systems, ensuring a smooth transition and minimal disruption to its operations.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time taken to respond to customer inquiries.
How does Deskhero's AI provide language-specific responses?
With the custom fields feature, tickets can be categorized based on the language of study. This allows the AI to provide responses that are specific to the language in question.
How does Deskhero's AI use uploaded files?
The AI leverages OpenAI Embeddings from uploaded files like language learning manuals and policies. This allows it to provide accurate responses to complex queries about the learning process or platform usage.
* This article provides an example of how a fictive company in the Language instruction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
