LinguaLink uses Deskhero's AI capabilities to manage its diverse customer inquiries. The AI analyzes previous tickets, knowledge base articles, and uploaded files like tutoring guidelines and policies to suggest relevant replies, reducing the workload on the customer support team.
Through the custom email domains feature, LinguaLink ensures that all customer inquiries reach the right department. The AI then uses this information to provide personalized responses, improving customer satisfaction.
The kanban board feature allows LinguaLink to track the progress of each ticket. The AI predicts the resolution time based on similar past tickets, helping the team to manage their workload effectively.
Deskhero's website scraping feature allows the AI to pull relevant information from LinguaLink's website, ensuring that the responses are always up-to-date. The comprehensive search bar, powered by AI, provides instant, accurate results, improving the overall user experience.
Finally, the REST API allows LinguaLink to seamlessly integrate Deskhero with its existing systems, ensuring a smooth transition and minimal disruption to its operations.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to suggest relevant replies, reducing the workload on the customer support team.
How does Deskhero's AI provide personalized responses?
Through the custom email domains feature, all customer inquiries reach the right department. The AI then uses this information to provide personalized responses.
How does Deskhero's AI predict the resolution time?
The AI uses the kanban board feature to track the progress of each ticket and predicts the resolution time based on similar past tickets.
* This article provides an example of how a fictive company in the Language instruction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
