Polyglot Paradise receives numerous queries daily from students regarding course details, schedules, and learning materials. Managing these queries manually was time-consuming and often led to delayed responses. By implementing Deskhero, they were able to automate ticket management and significantly reduce response times.
With Deskhero's AI capabilities, Polyglot Paradise leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like course manuals. The AI system suggests replies based on this data, enabling the support team to provide quick and accurate responses.
The AI also enhances search results on the platform, making it easier for both staff and students to find relevant information. This has improved the user experience and reduced the number of support tickets.
Deskhero's website scraping feature has been particularly useful for Polyglot Paradise. They use it to scrape data from various language learning websites, which is then used to enrich the knowledge base and provide more comprehensive support to students.
Finally, the custom email domains and user groups features have allowed Polyglot Paradise to create a more personalized and organized communication system. This has further improved their customer service and increased student satisfaction.
How does Deskhero's AI system improve response times?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies. This allows the support team to provide quick and accurate responses without having to manually search for information.
How does Deskhero enhance search results?
Deskhero's AI system uses OpenAI Embeddings to enhance search results. It analyzes the content of previous tickets, knowledge base articles, and uploaded files to provide more relevant and comprehensive search results.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature allows you to extract data from various websites. This data can be used to enrich your knowledge base and provide more comprehensive support to your customers.
* This article provides an example of how a fictive company in the Language Learning Centers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
