Linguistic Leap has a large student base and receives a high volume of support tickets daily. Managing these tickets manually was challenging and often led to delays and errors. With Deskhero, they were able to automate ticket management and improve service quality.
Deskhero's AI capabilities have been instrumental in this improvement. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI system can suggest replies and enhance search results. This has significantly reduced the time taken to resolve tickets.
The knowledge base feature has also been a game-changer for Linguistic Leap. They can generate articles from Word, PowerPoint, and PDF files, making it easy to share learning materials and other important information with students.
Additionally, the custom fields and structured data lists features have enabled Linguistic Leap to organize their data more effectively. This has made it easier to track and manage tickets, further improving helpdesk efficiency.
Lastly, Linguistic Leap uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined their operations and made it easier to manage customer support.
How does Deskhero's AI system improve helpdesk efficiency?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies and enhance search results. This reduces the time taken to resolve tickets and improves helpdesk efficiency.
How does the knowledge base feature benefit Linguistic Leap?
The knowledge base feature allows Linguistic Leap to generate articles from Word, PowerPoint, and PDF files. This makes it easy to share learning materials and other important information with students, reducing the number of support tickets.
What is the advantage of Deskhero's REST API?
Deskhero's REST API allows you to integrate the platform with your existing systems. This can streamline your operations and make it easier to manage customer support.
* This article provides an example of how a fictive company in the Language Learning Centers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
