Babel Bridge deals with a wide range of queries from students every day. Managing these queries manually was inefficient and often resulted in delayed responses. By implementing Deskhero, they were able to automate this process and improve response times.
Deskhero's advanced AI capabilities have been key to this transformation. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies. This not only speeds up the response process but also ensures that the responses are accurate and relevant.
The AI also enhances search results on the platform, making it easier for students to find the information they need. This has reduced the number of support tickets and improved the user experience.
Furthermore, Babel Bridge uses Deskhero's website scraping feature to gather data from various language learning websites. This data is used to enrich their knowledge base and provide more comprehensive support to students.
Finally, the custom email domains and user groups features have allowed Babel Bridge to create a more personalized and organized communication system. This has further improved their customer service and increased student satisfaction.
How does Deskhero's AI system improve customer support?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies. This speeds up the response process and ensures that the responses are accurate and relevant.
How does the AI enhance search results on the platform?
Deskhero's AI system uses OpenAI Embeddings to enhance search results. It analyzes the content of previous tickets, knowledge base articles, and uploaded files to provide more relevant and comprehensive search results.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature allows you to extract data from various websites. This data can be used to enrich your knowledge base and provide more comprehensive support to your customers.
* This article provides an example of how a fictive company in the Language Learning Centers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
