LinguaLearn receives a high volume of support tickets daily. Managing these tickets manually was proving to be a challenge. With Deskhero, the company can now efficiently manage tickets using the platform's kanban board. The advanced AI capabilities further enhance this process by suggesting the most relevant knowledge base articles or previously resolved tickets that can help in addressing the current ticket.
The AI capabilities also extend to the generation of suggested replies. Using OpenAI's ChatGPT, Deskhero can generate suggested replies based on the relevant content found. This has greatly reduced the response time and improved the accuracy of the replies.
LinguaLearn also uses Deskhero's custom fields and user groups features to categorize their users and tickets. This categorization, combined with the AI's ability to find relevant content, has made it easier for the company to provide personalized support to their users.
With Deskhero's REST API, LinguaLearn has seamlessly integrated the platform with their existing systems. This has made it easier for the helpdesk team to manage tickets and user groups.
Overall, Deskhero's advanced AI capabilities have greatly improved the efficiency and effectiveness of LinguaLearn's helpdesk services.
How does Deskhero's AI help in managing tickets?
Deskhero's AI suggests the most relevant knowledge base articles or previously resolved tickets that can help in addressing the current ticket.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI's ChatGPT to generate suggested replies based on the relevant content found.
How does Deskhero's AI help in providing personalized support?
Deskhero's AI, combined with the platform's custom fields and user groups features, helps in finding relevant content for each user, thereby enabling personalized support.
* This article provides an example of how a fictive company in the Language Learning Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
