SpeakEasy has a comprehensive knowledge base consisting of articles, tutorials, and FAQs. However, manually searching through this data to find relevant content for customer queries was proving to be a challenge. With Deskhero's AI capabilities, the company can now leverage OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This allows them to quickly find relevant content to address customer queries.
Deskhero's AI also enhances the company's search results. When a customer types a query into the search bar, the AI uses the OpenAI embeddings to provide the most relevant results. This not only improves the customer experience but also reduces the load on the customer support team.
The AI capabilities extend to the generation of suggested replies. Using OpenAI's ChatGPT, Deskhero can generate suggested replies based on the relevant content found. This feature has significantly reduced the response time and improved the accuracy of the replies.
SpeakEasy also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for the customer support team to manage tickets and user groups.
Overall, Deskhero's advanced AI capabilities have greatly improved the efficiency and effectiveness of SpeakEasy's customer support.
How does Deskhero's AI find relevant content for customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for customer queries.
How does Deskhero's AI improve the search results?
When a customer types a query into the search bar, Deskhero's AI uses the OpenAI embeddings to provide the most relevant results.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI's ChatGPT to generate suggested replies based on the relevant content found.
* This article provides an example of how a fictive company in the Language Learning Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
