MegaPrint Innovations receives a large number of customer queries daily, which were initially handled manually. This process was not only time-consuming but also led to inconsistent responses. With Deskhero's AI-powered ticket management system, they were able to automate the process and ensure consistent, high-quality responses.
The AI's ability to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations has significantly improved the relevance and accuracy of MegaPrint Innovations' responses. This has led to increased customer satisfaction and loyalty.
Deskhero's AI also enhanced MegaPrint Innovations' knowledge base by generating articles from various file formats like Word, PowerPoint, and PDF. This feature made it easy for them to keep their knowledge base updated with the latest information about their printing services.
MegaPrint Innovations also utilized Deskhero's custom fields and user groups features to better organize their customer support operations. They created custom fields for different types of queries and user groups for different customer segments, making it easier to manage and track tickets.
Overall, Deskhero's advanced AI capabilities have revolutionized MegaPrint Innovations' customer support operations, leading to quicker responses, improved customer satisfaction, and more efficient operations.
How does Deskhero's AI ensure consistent, high-quality responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate relevant and accurate responses, ensuring consistency and high quality.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from various file formats like Word, PowerPoint, and PDF, making it easy to keep the knowledge base updated with the latest information.
Can Deskhero's AI automate the ticket management process?
Yes, Deskhero's AI can automate the ticket management process, leading to quicker responses and improved customer satisfaction.
* This article provides an example of how a fictive company in the Large Format Printing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
