PrintMaster receives hundreds of customer queries daily about their printing services, which were initially handled manually. This process was time-consuming and often led to delayed responses. With Deskhero's advanced AI capabilities, they were able to automate their ticket management system. The AI leverages OpenAI Embeddings from previous tickets to suggest relevant replies, significantly reducing the response time.
Deskhero's AI also enhanced PrintMaster's knowledge base. By analyzing articles, uploaded files like policies, manuals, presentations, and scraped website data, the AI could generate comprehensive and accurate responses to customer queries. This feature not only improved customer satisfaction but also reduced the workload of the support team.
The AI's ability to generate knowledge base articles from various file formats like Word, PowerPoint, and PDF was particularly beneficial for PrintMaster. It allowed them to easily update their knowledge base with the latest information about their printing services.
PrintMaster also utilized Deskhero's custom fields and user groups features to organize their customer support operations better. They created custom fields for different types of queries and user groups for different customer segments, making it easier to manage and track tickets.
Overall, Deskhero's advanced AI capabilities have significantly improved PrintMaster's customer support operations, leading to faster responses, improved customer satisfaction, and more efficient operations.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets to suggest relevant replies, which significantly reduces the time taken to respond to customer queries.
How does Deskhero's AI enhance the knowledge base?
The AI analyzes knowledge base articles, uploaded files, and scraped website data to generate comprehensive and accurate responses to customer queries.
Can Deskhero's AI generate knowledge base articles from different file formats?
Yes, Deskhero's AI can generate knowledge base articles from various file formats like Word, PowerPoint, and PDF.
* This article provides an example of how a fictive company in the Large Format Printing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
