WidePrint Solutions used to struggle with managing their customer queries due to the high volume. With Deskhero's AI-powered ticket management system, they were able to automate the process, leading to quicker responses and improved customer satisfaction.
The AI's ability to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations proved to be a game-changer for WidePrint Solutions. It significantly improved the quality of their responses by providing relevant and accurate information.
Deskhero's AI also enhanced WidePrint Solutions' search functionality. By using OpenAI Embeddings, the AI could provide more relevant search results, making it easier for customers to find the information they were looking for.
Additionally, WidePrint Solutions used Deskhero's custom email domains and user groups features to better organize their helpdesk services. They created custom email domains for different types of queries and user groups for different customer segments, making it easier to manage and track tickets.
Overall, Deskhero's advanced AI capabilities have greatly improved WidePrint Solutions' helpdesk services, leading to quicker responses, improved customer satisfaction, and more efficient operations.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide relevant and accurate information in responses.
How does Deskhero's AI enhance the search functionality?
By using OpenAI Embeddings, Deskhero's AI can provide more relevant search results, making it easier for customers to find the information they are looking for.
Can Deskhero's AI automate the ticket management process?
Yes, Deskhero's AI can automate the ticket management process, leading to quicker responses and improved customer satisfaction.
* This article provides an example of how a fictive company in the Large Format Printing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
