LaserLux has a vast knowledge base consisting of articles, manuals, and policy documents. With Deskhero, they can automatically generate knowledge base articles from these resources using AI. This not only saves time but also ensures that all relevant information is captured accurately.
Deskhero's advanced AI capabilities also help LaserLux in managing customer support tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time and improving customer satisfaction.
Additionally, LaserLux uses Deskhero's website scraping feature to stay updated on the latest industry trends and customer queries. The scraped data is used to enhance the search results, making it easier for the support team to find relevant information.
The REST API provided by Deskhero allows LaserLux to integrate their existing systems with the platform, ensuring seamless data exchange and improved operational efficiency.
Overall, Deskhero's advanced AI capabilities have enabled LaserLux to provide superior customer support, resulting in increased customer loyalty and business growth.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, significantly reducing the response time.
How does Deskhero's website scraping feature benefit LaserLux?
The website scraping feature helps LaserLux stay updated on the latest industry trends and customer queries. The scraped data is used to enhance the search results, making it easier for the support team to find relevant information.
How does Deskhero's REST API improve operational efficiency?
Deskhero's REST API allows LaserLux to integrate their existing systems with the platform, ensuring seamless data exchange and improved operational efficiency.
* This article provides an example of how a fictive company in the Laser Hair Removal Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
