SmoothSkin Solutions has a large customer base, and managing customer queries efficiently is crucial for them. With Deskhero, they can automate the ticket management process using AI. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies.
Deskhero's AI capabilities also allow SmoothSkin Solutions to create a comprehensive knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, ensuring that all relevant information is included in the knowledge base.
SmoothSkin Solutions also uses Deskhero's website scraping feature to gather data about the latest industry trends and customer concerns. This data is used to enhance the search results, making it easier for the customer support team to find the information they need.
The REST API provided by Deskhero enables SmoothSkin Solutions to integrate the platform with their existing systems, facilitating seamless data exchange and improving operational efficiency.
By leveraging Deskhero's advanced AI capabilities, SmoothSkin Solutions has been able to improve their customer service, leading to increased customer satisfaction and business growth.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, automating the ticket management process and improving efficiency.
How does Deskhero's AI help in creating a comprehensive knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files, ensuring that all relevant information is included in the knowledge base.
How does Deskhero's REST API benefit SmoothSkin Solutions?
Deskhero's REST API enables SmoothSkin Solutions to integrate the platform with their existing systems, facilitating seamless data exchange and improving operational efficiency.
* This article provides an example of how a fictive company in the Laser Hair Removal Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
